ALTA IT Services, LLC hiring IT Network Operator in Pensacola, FL | LinkedIn (2024)

IT Network Operator

Location: Hybrid Work Model Reporting to Pensacola, FL

Pay Rate: Open to Both C2C and W2 options

Position Type: Multiyear Contract

Responsibilities

• Monitor enterprise network for system performance and availability.
• Monitor Moogsoft AIOps, and other consoles, monitoring tools or dashboards to ensure optimum performance within the environment
• Detect, isolate, diagnose, record, escalate and resolve operational issues, incidents and outages within agreed timeframes
• Create and update incident and change tickets daily using ServiceNow
• Accurately report all actions taken when managing alerts on events
• Interface with other ETS support teams and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
• Monitor alerts during change windows to ensure that service is restored
• Perform routine tests of assigned systems and report test results
• Assist other ETS staff in testing system/applications
• Track and report all branch related outages and service interruptions

Required Qualifications: All required unless otherwise noted

• 2+ years of enterprise network monitoring experience
• Working knowledge of IT terminology, network topology, commands and device relationships
• Working knowledge of technical inter-relationships between software/hardware and desktop/ LAN/ Host systems
• Experience in problem resolution including determining root cause, scope and scale of issues
• Experience with validating system availability and performance
• Experience with enterprise system monitoring tools such as LogicMonitor, Splunk, Moogsoft, SolarWinds
• Research, analytical, and problem solving skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill in producing desired results and achieving goals and objectives
• Effective skill supporting a global 24/7, member/customer focused services operation
• Effective verbal and written communication skills
• Ability to respond quickly and accurately in high pressure situations
• Ability to effectively manage tasks and job duties with shifting priorities
• Ability to document and apply policies, standards and procedures
• Ability to work independently and as part of a team
• Other duties as assigned

Unusual Working Conditions

• This is position is designated as “ Essential Personnel” which will require the incumbent to be called to work a flexible schedule (days, nights, weekends, and holidays) due to business needs and/or in the event of emergency, inclement weather, pandemic, reduced site operations or training
• This is a rotating schedule position which requires working every other weekend (Friday, Saturday and Sunday)

Once hired, there is a 2-week Onboard Training process in which the candidate will be required to be on campus each day during this period.

For Night Shift new hire – First week of training period will be conducted Monday through Friday from 0930 – 1800 EST. Second week of training period will be conducted Monday through Friday from 1800 – 0230 EST.

Hybrid approximately 50% ….working nights 1800-0600am on a rotating 12-hour shift in GPO. Weeks start on Sunday – Saturday. One week would be Sun, Wed, Thu. 2nd week would be Mon, Tue, Fri, Sat.

For immediate consideration, please apply directly or contact Ryan Pustilnik at (301) 740-2110.